Frequently Asked Questions
Being plan managed relieves the stress that can be associated with claiming payments through the NDIS MyPlace Portal and managing invoices, giving you the flexibility to use service providers who are both registered and not registered with the NDIS.
Each Enable Plan Management client is given their own email address that links straight into our finances system. Clients can then email their invoices straight to that email address or get their service provider to do it for them, and we take care of the rest. Alternatively, invoices can be posted or dropped off at our offices.
We then claim the money from the NDIS and pay the provider or reimburse the client. The email address is managed by EBL and emails can only be received by each client’s email address.
We provide you with a monthly budget and regular statements of your plan managed NDIS funding. We can help with budgeting, so you will always know if you have enough funding to last the plan and we will also let you know if you have funding left over to ensure you have time to figure out how to spend it.
In most cases, you need to ask to be plan managed in your initial planning meeting with the NDIS or LAC (Local Area Coordinator). The category Improved Life Choices is then added to your plan with funding to cover all plan management fees. If you are looking at your plan from the NDIS portal, it will show as CB Choice & Control. If you already have a plan and you want it to be changed to plan managed, you will need to request a review or wait until you come up for review with your next plan.
Plan Management, otherwise known as Financial Intermediary, gives you the flexibility to use service providers who are both registered and not registered with the NDIS. As well as online stores for items like assistive technology so you don’t need to pay out of pocket first and be reimbursed.
- ABN number
- A unique Invoice number
- The NDIS participant’s name and NDIS number
- The date your service was provided
- A description of service provided
- Hourly rate charged (if appropriate)
- Your company’s contact details
- Banking details
Support coordination is a service provided which is paid for by the NDIS. The funding can be found in some NDIS plans, not all plans will include funding for support coordination. You can ask to have support coordination added to your plan at a review meeting. A support coordinator helps the participant and the Nominee to locate and connect with a range of services both formal and informal.
When looking at your NDIS plan go to the section that is called Capacity Building. Under the capacity building heading you may see:
- Support connection
- Support Coordination
- Specialist support coordination
If you have one of these headings it will also state a Dollar figure and sometimes an amount of hours.
Support connection is a lower amount of hours to help the participant and the nominee to build capacity to connect to services and help with your review report at the end of your plan.
Support coordination is a larger amount of hours, again to help the participant and nominee to understand the plan. The support coordinator then helps to budget the funds and engage with supports. At the end of the process a review appointment is held and a report is written. Support coordinators may attend the review appointment with you.
Specialist support coordination is usually given to complex cases that require more than average help. At times this may be because of a transition from childhood to adulthood or to look at housing options.
At times the NDIS refer participants on to support coordinators but if this has not happened the participant of nominee can ring and make an initial consult. Once an appointment has been made it is good practice to send a copy of the NDIS plan to the coordinator previous to the meeting or bring the plan and any other information to the meeting.